WhatsApp, CRM & Automation
Turn WhatsApp Chats Into a Sales System
WhatsApp is where Malaysian customers ask, compare and buy. We organise that chaos: instant replies, lead tagging, CRM sync and automated follow-ups, so no enquiry slips away.
What's included
What You Get With WhatsApp, CRM & Automation
- WhatsApp Business app set-up: profile, catalogue, quick replies and labels
- Official WhatsApp Business Platform / API via approved providers
- Chat flows for FAQs, booking and lead qualification
- AI-assisted reply suggestions with human handover
- CRM integration (HubSpot, Zoho, Google Sheets or similar)
- Lead routing and follow-up reminders
- Click-to-WhatsApp links, QR codes and website widgets
- PDPA-aware opt-in and consent handling
Ideal for
Who This Is For
- Businesses getting enquiries through ads, Instagram or their website
- Sales teams juggling chats on personal phones
- Clinics, education centres and property agents with appointment flows
- Stores that want order updates and re-engagement
Get a free proposal
Tell us about your goals for whatsapp, crm & automation. We reply on WhatsApp within 1 working day.
Thank you, there!
We've received your request. A member of The Double K team will message you on WhatsApp or email within 1 working day (Mon–Fri, 9:00am–6:00pm (MYT)).
What happens next
Continue on WhatsApp for a faster reply- We review your details and goals
- We send a short plan and indicative quote
- You decide — no pressure, no obligation
Why it works here
Built for the Malaysian Market
Reply in minutes, not hours
Fast response is the biggest factor in converting an enquiry. Automation covers evenings and weekends.
See your pipeline
Instead of scattered chats, you see every lead's status, source and next step.
Compliance built in
We help you collect consent and honour opt-outs under Malaysia's PDPA.
Our process
How We Work
Map
Review how leads currently arrive and where they get lost.
Design
Define chat flows, tags and CRM stages.
Implement
Set up tools, integrations and templates.
Train & tune
Team onboarding and monthly improvements.
Starting price
WhatsApp, CRM & Automation
from RM 2,500
One-off set-up. Platform subscriptions and per-message fees are paid to providers.
See Full PricingSee Full PricingFAQ
WhatsApp, CRM & Automation: Common Questions
Not always. The free WhatsApp Business app is enough for many small teams. The API is worth it when you need multiple agents, automation or CRM integration.
Only to people who opted in, using approved templates on the official platform. We set this up the compliant way. Read more in our WhatsApp marketing guide.
No — it should handle repetitive questions and qualification, then hand over to a human at the right moment.
Related services
Often Combined With
Website Design & Development
Fast, mobile-first business websites in English, BM and 中文 — with WhatsApp built in and SEO ready from day one.
E-commerce Solutions
Online stores with FPX, cards and e-wallets, courier integration and marketplace-ready product data.
SEO & Local Search
Rank on Google and Google Maps for the searches your Malaysian customers actually make — in English, BM and 中文.
Ready to get started with WhatsApp, CRM & Automation?
Tell us your goal and we'll recommend the simplest path to get there — with a clear price before we start.
